Nothing happens after start | Infragistics Forums

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Nothing happens after start

Zsolt Molnar posted over 11 years ago

Hi,

I'm experienced with a problem. There was something like a freeze, the Indigo Studio didn't response and after some minutes (over 10) I had to kill the process. Now it is not working. The splash screen starts but nothing else happens. I've tried to repair, reinstall, uninstall, restart some times but it didn't help. I don't know what happened it has stopped to work. I've searched for any related information in the event log but it does not have anything.

UPDATE: It is now working I deleted every temporary folder but I think maybe there is not any relation between this and the startup failure. Is that possible it needs to connect to somewhere and that service was down?

Please give me some feedback about this strange issue. Is there anybody else who has faced with this kind of issue? :)

Regads,
Zsolt Molnar

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1870

Diego Rivero posted over 11 years ago in reply to Joseph Daigle +1 verified
Hi Joseph, We're going to publish a new version next Monday / Tuesday that addresses some startup problems we had previously. I hope that it’ll help...view reply »
640

Offline Claudio Pi posted over 11 years ago in reply to Joseph Daigle +1 verified
Hi Joseph, We were able to reproduce the installation issue under a Win 8 x64 environment and we are working on a fix for it. In the meanwhile I...view reply »
1870

Diego Rivero posted over 11 years ago in reply to sara hlcombe +1 verified
Hi again Sara, Can you try downloading the Silverlight dmg file from here: http://www.microsoft.com/getsilverlight/handlers/getsilverlight.ashx ...view reply »

1870

Diego Rivero posted over 8 years ago in reply to Terry Tewell

Hi Terry,

Can you send me the log files to indigo [at] infragistics.com so I can follow up? They are under Documents\Indigo Studio\logs folder

Best regards,

Diego
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40

Terry Tewell posted over 8 years ago in reply to Claudia Badell

I have the same setup as Christine and I cannot get Indigo Studios past the start up screen. I click on the link, but the file is no longer out there to download
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1655

Offline Claudia Badell posted over 8 years ago in reply to Yaara Man Zerach

Hi, Yaara!

Thanks for contacting us.

This can happen when the Silverlight installation is broken and is unable to render the user interface of Indigo at startup.

Please try updating Silverlight and then relaunch Indigo Studio. You can download Silverlight latest version from this link: https://www.microsoft.com/silverlight/ . Microsoft has recently released an update.

Please let us know if it works for you.

Best regards,

Claudia

Indigo Studio Team
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20

Yaara Man Zerach posted over 8 years ago in reply to Claudia Badell

Hello,

I'm having trouble installing the Indigo Studio trial on my iMac. The splash screen shows and seems to be loading, but nothing happens.

I've tried reinstalling it a dozen times... the problem remains.

Do you have some advice?

Thanks,

Yaara
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1655

Offline Claudia Badell posted over 8 years ago in reply to Christine Miller
Hi Christine!

Thanks for contacting us.

Our development team is analyzing this issue. We tried to reproduce the issue running Indigo Studio in Windows 7 and Windows 8 with different versions of Internet explorer but we weren’t able to reproduce it yet.

If you aren't able to run Indigo Studio, please try the following:

Unzip the following file in a folder under your Desktop => After unzipping the file, you will see the Indigo Studio.exe file and other files which are necessary to run Indigo Studio in debug mode. Our development team has included some log information at the start up process in order to diagnose the cause of this issue.

Double click Indigo Studio.exe

After executing Indigo Studio.exe the following should be shown:

If the black console and “Silverlight application load” are not displayed, please send us to our support account (indigo @ infragistics.com) the log files which are stored under C:\Users\<your-user-name>\Documents\Indigo Studio VS\Logs.

Best regards,
Claudia
Indigo Studio Team
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