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A plea to Infragistics
posted

It looks like it has been a week or more since anyone from Infragistics has posted on this forum. There are lots of unanswered questions.

Please please please can Infragistics invest a bit more time informally supporting it's WPF user-base. Yes I know normal & express users don't pay for support, and this is a peer-to-peer forum. But unfortunetly the fact is, most Xam control experts work for Infragistics - this isn't like general WPF or WCF. Peer-to-peer WITHOUT your help is going to be weak, at least for the forseeable future.

If you want your controls to be a success, it's important developers learn about them. And to do that we NEED support from experts!

Just invest 1 or 2 person-hours per day in answering questions. It has to make commercial sense. Your grid is much more responsive than a certain competitors, and I personally prefer it. But without some regular, informal support from experts, it's an up hill struggle.

If you invest this low level of informal support for, say 12 months, expertise will build up in the user community, and the peer-to-peer concept will then work!!

Back in Febuary 08 your forum support was excellent, can we return to that level please?

Thanks for a great product,

John