Has anybody experienced this problem? The toolbar works fine but not the menubar (i.e., File, View, etc.). They get highlighted when you click on them but the click even doesn't seem to get invoked and the submenus / drop-down menus also don't show up. It's like clicking on a read-only control. We have Infragistics 10.3 and the client machine that is having this problem is running Windows 7 64bit which is odd because our development machines are also running the same thing and we're not getting that problem.
Make sure the Enabled property of the UltraToolbarsManager is not getting set to False. Try hooking the BeforeToolDropdown event and see if it is getting fired. This should be fired before all menus open. If you are already hooked into the event, make sure you are not setting e.Cancel on the EventArgs to True. This will prevent the menus from dropping down.
I was able to do a remote session with the client and I found out that his machine is actually a tablet pc. It started working (i.e, dropdown submenus are getting invoked) after he connected a second monitor. He was at home that time and connected to the database at the office via VPN. When he got back at the office the following day the same issue re-surfaced. He hooked up a second monitor but the problem persisted. Are there any known issues between the display settings and the ToolbarManager? The resolution on the tablet pc is 1280x800 and I verified that the display drivers are up-to-date.
Hi Jose,
If it's any help, pertinent info regarding the tablet pc are as follows:
1. HP 2740
2. Windows 7 64 bit
3. Resolution - 1280 x 800
Hello,
I am the DSE who will be assisting you with this issue. To better assist you I will create a case and update you via email.
I have never heard of screen resolution affecting the menus. I think someone on DS should help you with this. I have forwarded this post to the Developer Support Manager and a DS engineer will be contacting you about this issue.