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William
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Problem with ig_WebGrid_dom.js
posted

UltraWebGrid, Version 11.1.20111.2178

We have an UltraWebGrid that has some check box columns.  On certain client machines (a small percentage) we get the following error when a user checks or unchecks a checkbox:

Line: 7884

Char: 2

Unable to get the value of the property 'apply'. object is null or undefined.

The source is the ig_WebGrid_dom.js file.

The problem only happens on machines running IE9, although most machines running IE9 do not have the issue.  We've tried with and without compatibility view set and it makes no difference.

As far as we van tell there are machines that have the same Browser and Operting System versions that behave differently.  There may be differences that we don't know to look at.

Do you have any idea where we could look for the source of this problem?  We cannot reproduce the issue on any development machine running any browser version, IE8 or IE9.  We are just looking for some clue - we are out of ideas about what to look at.

By the way, I trie dto submit this as a support request but the Support page seems to be broken.  I selected ASP.NET and then when I tried to select a product family I get a javascript error.  I tried with IE8 and IE9 but both had the same result.

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  • 15979
    Suggested Answer
    posted

    Hello wamanring,

    Did you tested this behavior with the latest Service Release for version 11.1 (build 2238)?

    Install this Service Release and make sure that you removed all references to previous versions (if you deployed JavaScript files you should change them too), then test the application again and inform me what the results are.

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