Like others I have spent £154.00 on this suite of controls for lightswitch, however some of the most basic requirements are not met, particularly with the Grid control. Firstly, Column headers display the underlying field name, rather than the Display name set for the underlying embedded control and there is no way to change this. How user friendly is that, given that database field names are sometimes likely to be less than intuitive. The default behaviour does not even split out words from the name i.e. ProductDescription does not display as 'Product Description'. This issue has been highlighted since November 2011 and is still not fixed!
Additionally, numeric values will not align right, even if you set both horizontal alignment and text alignment on the underlying control! So, no numeric data in our lightswitch grids, please!
You can't hide the search bar (what if you are providing your own functionality?).
Amazingly, the Display Name property exists for a grid, but it does not 'Display' anywhere! What if you have several grids on the same screen? How on earth does a user know what they are looking at?
These are the most basic, yet crucial things. Under these circumstances, this product should not be RTM where developers are expected to pay in good faith that at least the most basic requirements are met.
It wouldn't be quite so unprofessional had these issues been adressed based on previous posts highlighting them, but this has not transpired.
Infragistics, give me one good reason, given these issues and the lack of response, why I should use your grid in a production app, let alone pay for it (which I have),in its current state. These are not bugs, just basics. Truthfully I am tired of having expectations raised by slick p.r. blurb and pretty pictures only to be let down by what seems to be pure trivia.
Sort it. Now. Please.
Hello Ian,
I have been looking into your post and I do understand what you mean. The IG LightSwitch package is quite new, like the platform itself, and is currently undergoing its basic development. This is reason that there still are no Service Releases available, however the issues that had been submitted, have been worked on and some, like the column headers issue you mentioned, are already fixed internally.
I have also been looking into the other issues you mentioned. For the grid’s display name, since no such functionality has been intended, I can submit a Feature Request on your behalf, whereas for the numeric values alignment - I can log it directly with development, so they can attend to it right away.
As I mentioned above, still there aren’t any Service Release projections for the LightSwitch package and this is why, the only way we can provide you with any fixes would be with an untested version of the installer, which you would use to replace the RTM you currently have installed. If you’d like the untested version, I can suggest requesting one after the alignment issues have been fixed.
Looking forward to hearing your thoughts on the matter.
Hi Peter,
To be frank, although I appreciate the fact that you have responded, the content of your reply is rather worrying. I'm certain you didn't mean '....undergoing its basic development....' in the literal sense although I will reiterate that given the shortcomings of the grid for most basic functionality, this should never have been released as a paid-for product!
How can a product go through full-cycle testing and not catch these most basic of errors? Besides which the grid is your silverlight version wrapped as a lightswitch extension: does even the underlying silverlight version exhibit these issues?
It is also unacceptable that there are as yet no planned service releases for a product which is plainly not fit for purpose. How many other issues may I (or my customers) discover with respect to this suite of controls?
Given this, I would like someone at Infragistics to initiate the process of refunding me as soon as possible. I am hugely disappointed and frustrated that I cannot present an application to my customers built using these controls because of such ridiculously basic missing functionality and I also find it very hard to understand how such a product could be released to the marketplace in such a condition.
Hi Ian,
I see what you mean, however we haven’t had much feedback and only a small number of issues have been submitted, so far and I suppose this is the reason no Service Release is planned yet. I am not saying that there won’t be one, however there isn’t a projected date. Thanks to your feedback we will surely make the necessary improvements on the behavior as new feature implementation and fixing any present functionality.
Please do continue providing us your feedback so we can mold the product to best suit your need.
Out of your submission I have logged the alignment issue with development under ID: 103421 and I have also created a support ticket on your behalf: CAS-84929-RM52HG and have linked the development issue to it, so that you can get automatically updated, when a Service Release containing the fix is available for download. You can get the new version from our website’s “My IG”, “My Keys & Downloads” tags: https://es.infragistics.com/Membership/Default.aspx?panel=Downloads#Downloads
You can also monitor the support ticket’s progress through the “My Support Activity” tag: https://es.infragistics.com/Membership/MySupport.aspx
I have sent your feature request directly to our product management team. Our product team chooses new feature requests for development based on popular feedback from our customer base. Infragistics continues to monitor application development for all of our products, so as trends appear in requested features, we can plan accordingly.
We value your input, and our philosophy is to enhance our toolset based on customer feedback. If your feature is chosen for development, you will be notified at that time. Your reference number for this feature request is FR14109.
If you would like to follow up on your feature request at a later point, you may contact Developer Support management via email. Please include the reference number of your feature request in the subject and body of your email message. You can reach Developer Support management through the following email address: dsmanager@infragistics.com
When this is resolved you can get a private build for it at soonest. Please let me know if there is anything else I can assist you with on these matters.
I appreciate that you have taken time to respond again. However the situation is simply not acceptable, and not simply for the basic product defects. Again you talk about feedback coming from your customers.
I content that feedback should not be required to let your dev team know that a) grid columns won't honour the DisplayName property and b) that it is not possible to right-align text in the grid, a most basic requirement and which should have been fixed before RTM!
I said I wasn't simply annoyed about these basic defects. I am frustrated to note that no-one from Infragistics, including yourself in your latest response, has referred to my legitimate request for an immediate refund, which I insist on receiving, given that this product is NOT suitable for LOB applications. Why therefore should I pay for a product that is not fit for purpose? I respectfully (again) ask that you kindly address this issue or pass it on to someone who has such authority.
On another note, 13 days ago I posted regarding the supposed (and advertised) hierarchical functionality of this control. I hadn't been the only poster to question whether that functionality actually existed. The point is I have had no response whatsoever to this!
I have been straightforward in my request. Please get someone to address it immediately and please do not respond with a message that does not deal with my request for a refund for a second time.
Many Thanks in advance,
Ian MacPherson
I have been reading through your last response, please excuse me for leading the matter towards providing the necessary fixes. Even though there is a trial evaluation period provided before any purchase, such matters are outside the developer support scope.
The best way to proceed in such a manner would be to contact any of our sales teams at:
Sales and Information - sales@infragistics.comSales and Information (European Customers) - sales-europe@infragistics.comSales and Information (Japan Customers) - JapanSalesGroup@infragistics.comSales and Information (India Customers) - Sales-India@infragistics.com
I can suggest providing a link to this forum thread for clarity.
If you are having any trouble contacting them please let me know, I’d be more than glad to assist you along the way.
I have to totally agree with the guys above.
The grid is absolutely useless in a production environment, to say I am disappointed is an understatement.
What worrys me more is the lack of urgency to try and fix or expand what could be a very popular product. It has also put me off buying the full suite of controls for the time being .
Mr C