I'm using and have no options to use Infragistics Vol 8.2. And testing with new IE8 and have a lot of recurring infragistics javascript error speciall on the below method.
function igtbl_getAbsBounds(elem, g, forAbsPos)
if (ig_csom.IsIE && elem.getBoundingClientRect)
var rect = elem.getBoundingClientRect(); --unspeicified error
Do you guys have any idea what should I do?
To add to this, I was asked by a company to look at thier software because they were having an issue, when I troubleshooted, it was determined that it was a problem in ifragistics scripts. There was a hotfix (not an actual new release), so I contacted Infragistics about this to see if I can get the hotfix.
The conversation went like this:
Me: Hi, I need to acquire hotfix (so and so) for a client that has your tools in production.
Infrgistics: Sure sir, what is the client's license information.
Me: Well, the client does not have that informtation because they had a vendor develop the application and that vendor no longer works for them.
Infragistics: Sorry sir, without the license key we can't give you the hotfix.
Me: I'm not sure I understand, I am asking for a hotfix for a client that has your toolset in production. I am not asking for a key to unlock the tools, I am asking to install a hotfix on their production system so this error will go away.
Infragistics: Sir, without a license key, you do not have legal right to install a hotfix.
Me: This is ridiculous. This is a rather large client, all I need to do is install a hotfix for errors in your toolset. I am not asking for the toolset, just the hotfix files to install on their server so their application no longer errors. So according to what you are saying, even though the client has your tools in production, they have no rights to install hotfixes because they don't own the developer licenses? That would be like Microsoft saying I can't have their Windows patches because I don't own the source code. Don't you want to support your products for people that use them, not just the people that develop them?
Infragistics: I'm sorry sir, there is nothing I can do. But, they can purchase the latest version and then we can give you the hotfix.
Me: So even if I was a developer, I have to keep buying your product in order to get access to hotfixes for your legacy versions? If my license expires, I can't get the hotfix, even if I once owned the key?
Infragistics: That is right
Me: Then why would anyone want to use your tools ... because if I own them, and develop 100 sites professionally, all those people have no recourse but to buy your product theirselves if they ever need to make a fix.
Infragistics: That is correct sir.
It went back and forth like this for a while ... with no resolution, so the company had to shut down their production site for 2 months while they irradicated their systems of Infragistics controls so they will never have this problem again.
Stay away from this set of controls.
It was a big decision when our company bought Infragistics a year and half ago with a few thoundsands dollors. Now I regret that with a few reasons.
1. We sold our product to big corportaions when they upgrade their software like IE8, we are in big trobule because we can't charge for the cost of upgarding our system.
2. Infragistics 2008 Volume 2 is our last licensed copy and I believe that it's still under support life time, but Infragistics refuses its supporting to IE8. It's maybe legarlly right perfectly but I think it is morally not right.
3. OK we do it today now (with cost and time) but what if Microsoft release IE9 again in 2 years, we do the same process again to set-up the test server and upgrade our already sold products with time and cost. If we use more generic MS contorls, normally it's required minimal effort.
I do value your support teams but regarding this IE8 issues, I have a lot of troubles and time wasting process. The below comments is from one of support advice(from my support request) and we did it with cost and time spent. Then now you're saying 2008 volume not supporting IE8. What a waste two weeks our project schedule.
"I would suggest testing your issue in the above given version builds and see if you are still facing any issue. However, with NetAdvantage 2009 Vol. 1 2013, NetAdvantage 2008 Vol. 3 2068, NetAdvantage 2008 Vol. 2 2149 many of IE8.0 issues is being resolved."
Well, when I read now it didn't say it's fully & officially support IE8. It's my fault isn't it?
Regards,
Peter
I suggest that you test your application using NetAdvantage for Web Client (ASP.NET) 2009 Volume 1. We're updating this version (and future releases) for IE 8 compatiblity.
If the issue also occursin this version, I recommend that you submit a support request so that Developer Support can investigate further.
Taz, our Product Manager for our ASP.NET controls, comments on our current action plan for IE 8 support in the following post:http://forums.infragistics.com/forums/p/24444/92514.aspx#92514