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Daniel Chaibi
20
Indigo Studio won't start after initiating update
posted

Hi!

I have Indigo Version 5 (Update 0.1) installed. After opening it for the first time, I see that there is another update available (Update 0.2). When I ask for that update, I never get Indigo Studio to start again. I've tried lots of things based on previous forum threads, but nothing seems to work. So I'm stuck :-(

This is what happens:

  1. I install a fresh copy of Indigo
  2. I ask for Update 0.2 to be installed, with an automatic re-open of Indigo when it's finished
  3. Indigo never opens again...
  4. An error is logged (see below)
  5. I try to open Indigo manually from my taskbar (Windows 8.1)
  6. I see that the icon changes to "open state" with that frame around it
  7. 2 seconds later, it just closes.
  8. No log entries at all for this crash

I have tried the following:

  • Uninstalled and deleted the whole "Indigo Studio" folder (C:\Users\user.name\Documents\Indigo Studio\)
  • Uninstalled and deleted only the content in the "Settings" and "Updates" folder
  • Re-installed the latest version of Silverlight

From the log:

2015-06-04 06:37:40.24 [568926] [Debug] AppConfig : Using server https://indigo.infragistics.com/
2015-06-04 06:37:40.36 [568926] [Debug] RxFileSystemMonitor: Initialized
2015-06-04 06:37:41.64 [568926] [Debug] AppConfig : Using update url: https://indigo.infragistics.com/updatecheck5/
2015-06-04 06:37:42.07 [568926] [Debug] ShellServices: Session initialization started.
2015-06-04 06:37:42.10 [568926] [Debug] ShellServices: Session initialization succeeded.
2015-06-04 06:37:42.16 [568926] [Info ] App : Starting Indigo Version 5 (Update 0.1) Running on Windows 8 Enterprise x64 (6.2.9200.0) Silverlight (5.1.40416.0)
2015-06-04 06:37:46.99 [568926] [Debug] EnvironmentServices: Profile: LicenseAgreementVersionAccepted changed to '1'
2015-06-04 06:37:46.99 [568926] [Debug] LocalRepositoryServices: Saving user profile
2015-06-04 06:37:47.01 [568926] [Debug] ShellServices: Restore environment started.
2015-06-04 06:37:47.14 [568926] [Debug] UpdateCheck: [UPDATE][DownloadDll] Starting download https://indigo.infragistics.com/updatecheck5/
2015-06-04 06:37:47.16 [568926] [Debug] ShellServices: Restore environment started.
2015-06-04 06:37:47.17 [568926] [Debug] UpdateCheck: [UPDATE][DownloadDll] Starting download https://indigo.infragistics.com/updatecheck5/
2015-06-04 06:37:48.51 [568926] [Debug] UpdateCheck: [UPDATE][StoreDll] Store dll C:\Users\user.name\AppData\Local\Infragistics\Indigo Studio\Infragistics.Prototypes.Updater.dll
2015-06-04 06:37:48.56 [568926] [Debug] UpdateCheck: [UPDATE][CreateUpdater] Create udpater
2015-06-04 06:37:48.67 [568926] [Debug] UpdateCheck: [UPDATE][CheckForUpdates] Starting check for updates
2015-06-04 06:37:49.45 [568926] [Debug] UpdateCheck: [UPDATE][StoreDll] Store dll C:\Users\user.name\AppData\Local\Infragistics\Indigo Studio\Infragistics.Prototypes.Updater.dll
2015-06-04 06:37:49.45 [568926] [Debug] UpdateCheck: [UPDATE][CreateUpdater] Create udpater
2015-06-04 06:37:49.50 [568926] [Debug] UpdateCheck: [UPDATE][CheckForUpdates] Starting check for updates
2015-06-04 06:37:51.95 [568926] [Debug] LocalRepositoryServices: Saving user profile FirstTimeIntroWasDismissed
2015-06-04 06:37:52.02 [568926] [Debug] UpdateCheck: [UPDATE] Status 1008 on initial state.
2015-06-04 06:37:52.22 [568926] [Debug] UpdateCheck: [UPDATE] Status 1006 on owning check state.
2015-06-04 06:37:52.22 [568926] [Debug] UpdateCheck: [UPDATE] Status 1006 on owning check state.
2015-06-04 06:37:52.49 [568926] [Error] UpdateCheck: [UPDATE] Invalid status 1008 on owning check state.
2015-06-04 06:37:52.65 [568926] [Debug] UpdateCheck: [UPDATE] Status 1006 on owning check state.
2015-06-04 06:38:06.95 [568926] [Error] UpdateCheckServices: [Update] - Install Failed
Exception: [IO.IO_SharingViolation_NoFileName]
Arguments:
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.40416.00&File=mscorlib.dll&Key=IO.IO_SharingViolation_NoFileName
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.__Error.WinIOError()
at System.IO.File.InternalMove(String sourceFileName, String destFileName, Boolean checkHost)
at System.IO.File.Move(String sourceFileName, String destFileName)
at Infragistics.Prototypes.Updater.UpdaterCore.ApplyUpdate(IEnumerable`1 updateFiles, String targetFolder)
2015-06-04 06:38:06.96 [568926] [Error] UpdateCheckServices: [Update] - Rollback Install Failed
Exception: Cannot create a file when that file already exists.

at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.__Error.WinIOError()
at System.IO.File.InternalMove(String sourceFileName, String destFileName, Boolean checkHost)
at System.IO.File.Move(String sourceFileName, String destFileName)
at Infragistics.Prototypes.Updater.UpdaterCore.Rollback(IEnumerable`1 addedFiles, Dictionary`2 renamedFiles)

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  • 1075
    posted

    Hi Daniel,

    Thanks for reporting this issue. We haven't seen this behavior before, and our team is looking into it to see if we can reproduce it locally.

    In the meantime, you can install the latest version of Indigo Studio by downloading the installer from this URL:

    http://users.infragistics.com/DeveloperSupport/Indigo/2015-05-20%20-%20Indigo%20Studio%20-%20v5%20Update%200.2.msi

    Make sure to uninstall Indigo Studio first and remove the installation folder as you did before, just in case some files were left after the failed update process.

    Please, let us know if this helps. We'll post here as soon as we have a diagnostic & fix for your original problem.

    Thanks,

    Best regards,

    Santiago.

    Indigo Studio Team.

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