We (theres around 4 of us) are using Indigo to wireframe a couple of applications, and we love it. We having Indigo "installed" on a shared readonly drive and are running it from there. Due to some earlier installation issues (documented in the "nothing happens after start" thread) we have extracted the exe and config file, put it on a shared readonly network drive and are running it that way. So far, it appears to work well in this installation configuration.
Except for one thing. One of our users tried starting up Indigo today, and is having a problem. The splash screen comes up and goes away normally, and it then appears to be loading the last project loaded. This process seems to go on forever, using 100% of one of the cores, and eating up memory. We have let it run for hours (or until it exhausts memory) with no end in sight.
After doing a little bit of investigation, it appears to be related to his user profile (Windows 8, member of a domain). If I have someone else login with a differnet username on the same machine, opening up the same project from the same place, it works for that person.
So - I was wondering if there is a dir with user specific cache type files/info that I could delete so we could start him out "Fresh" again?
Thanks for any help,
Joe
ps should mention that we are running the latest release from a week or two ago.
Hi Joe,
When Indigo opens a project, it scans recursively the project folder and its subfolders in search of Indigo files, maybe the user sees a folder alias in the network drive that is making Indigo scan other network location probably with lots of files / folders.
You can try to backup and then delete the user profile (UserRoot.xml) located under C:\Users\username\Documents\Indigo Studio\SettingsRegarding the cache we do have a cache but is for speeding up thumbnails it is located under C:\Users\username\Documents\Indigo Studio\Cache, deleting it will force thumbnails to be recalculated again.
If you don’t mind send us the log of the user located under C:\Users\username\Documents\Indigo Studio\logs to cpi at infragistics.com and we will analyze them.
Thanks, Claudio
Dear Support,
I've got the similar problem at Windows7, 64bit, Silverlight is installed. Indigo doesn't launch after start. Blanck screen and it disappears in a second.
Logs:
2013-04-14 06:59:08 - Trying to install update and restart2013-04-14 06:59:08 - Deleting files of previous update2013-04-14 06:59:08 - Installing new update2013-04-14 06:59:08 - Update file is C:\Users\Користувач\Documents\Indigo Studio\Updates\Indigo Studio-20130306180100.exe Is valid: True2013-04-14 06:59:08 - Creating C:\Users\Користувач\Documents\Indigo Studio\Updates\bf93f683-d7ef-469e-8ff7-99bf764bc813.bat2013-04-14 06:59:08 - Executing C:\Users\Користувач\Documents\Indigo Studio\Updates\bf93f683-d7ef-469e-8ff7-99bf764bc813.bat2013-04-14 06:59:32 - Trying to install update and restart2013-04-14 06:59:32 - Deleting files of previous update2013-04-14 06:59:32 - Installing new update2013-04-14 06:59:32 - Update file is C:\Users\Користувач\Documents\Indigo Studio\Updates\Indigo Studio-20130306180100.exe Is valid: True2013-04-14 06:59:32 - Creating C:\Users\Користувач\Documents\Indigo Studio\Updates\c84d33bb-045d-4df9-9caf-71feaa5db7ce.bat2013-04-14 06:59:32 - Executing C:\Users\Користувач\Documents\Indigo Studio\Updates\c84d33bb-045d-4df9-9caf-71feaa5db7ce.bat
And I can see the page http://indigo.infragistics.com/prototype/EPDCT0Y5
What would you recomment to fix?
Hi Dmytro,
We've detected a problem on some installations with special characters on the Documents folder path. This is fixed in the latest version so you can download the installer and update Indigo by running it.
Alternatively you can try to move the exe file here:
C:\Users\Користувач\Documents\Indigo Studio\Updates\Indigo Studio-20130306180100.exe
to here:
C:\Users\Користувач\AppData\Local\Infragistics\Indigo Studio\Indigo Studio.exe
(you have to rename it) and delete everything inside the Updates folder.
Best regards,
Diego
Hi Diego,
I'm sorry, I didin't understand what file to subsitutute:
1) C:\Users\Користувач\Documents\Indigo Studio\Updates\Indigo Studio-20130306180100.exe to C:\Users\Користувач\AppData\Local\Infragistics\Indigo Studio\Indigo Studio.exe
or
2) C:\Users\Користувач\AppData\Local\Infragistics\Indigo Studio\Indigo Studio.exe to C:\Users\Користувач\Documents\Indigo Studio\Updates\Indigo Studio-20130306180100.exe
It helped, thanks!
I think 1)
The one under "Updates" is the new version so you have to copy that one to: C:\Users\Користувач\AppData\Local\Infragistics\Indigo Studio
Remember to change its name so it replaces existing one in the target folder.
Regards,