I am using Indigo Studio for Mac 2017 Vol 1. Update 2 and about half the time when I start the program, no keyboard shortcuts work. I can't copy, paste, cut, undo etc.
Has anyone else had this issue, or does anyone know a workaround?
Hi,
We've seen reports of this happening, but haven't been able yet to reproduce it here. Could you answer the following questions to help us diagnose the issue?
1. Do any other shortcuts work for you? For example, saving a screen with Cmd+S?
2. Does this happen immediately after start, or after using it for some time? If you close and open Indigo Studio, does the problem still happen?
3. Do you have any other open apps when this happens? In that case, could you try seeing if you get to this state when no apps besides Indigo Studio are running?
Sorry for the amount of questions :), but it will really help us in diagnosing the issue.
Kind regards,
Santiago
Hi Santiago,
Let me know if I can get you any other information. I'll keep track of when the shortcuts stop working next and see if I can nail it down.
Hi, Joe!
We'll keep an eye open for this, and we'll let you know if there are any news!
Kind regards,PatriciaIndigo Studio Team
Hi Patricia,
It actually hasn't happened in quite some time.
I'll keep my fingers crossed that whatever combination of things that was causing it is no longer occurring.
We've been looking into this issue but haven't been able to diagnose it yet. We appreciate any information you can provide. How are things on your side?
Patricia
Indigo Studio Team