Please bring back the old forums if theres no one from infragistics who replies to posts here.
I tried accessing the old forums but I thinks it was brought down already. Geez.. a new forum is setup at least have someone from Infragistics that would be constantly answering questions. Trust me guys...there are so many Infragistics users that are really dissatisfied with the help system Infragistics has in place. Most of the time I see people solving their own problem after digging deep through the undocumented samples and realizing the solution is just as simple as setting a control property. Would have saved them a lot of time if someone just pointed them to the right direction. I sure hope support not only goes to people who has paid for support but also to those who BOUGHT your products.
To those who also feel the same way as I do... post here.
Regards
The old forums can still be accessed in read-only mode by going to forums.archive.infragistics.com.
Also, please keep in mind that, just like the old forums, these forums are peer-to-peer forums. They are here primarily so that our customers can help each other, and we do have many very smart customers with lots of experience with the product that regularly participate inthe forums. That is a reason I think lots of us here are very excited about the points system that the new forums includes. IG employees do try to participate in the forums as time allows (and we are all identified by a user badge in the new forums), but we do not offer official technical support via the forums.
Since the base products all include technical support, every customer who has a valid NetAdvantage key is entitled to submit technical support requests. Check out http://es.infragistics.com/gethelp for more details on how you can do that. If you need help and want a guarenteed response, that is your best option.
Devin
Yes, but you should have consolidated them and brought them over because there are still relevant threads that continued discussion would only enhance the thread and improve everyones understanding of the issue, and based on my experience with the doumentation and the help sections, anything that increases understanding is a good thing.
I somtimes wonder if Infragistics in more interested in SELLING TRAINING than providing adequate documentation and help article.
Donald,
I assure you that Infragistics invests all of our resources in making our customers happy. We don't have infinite resources any more than the next company, so we have to judiciously choose where to invest them. Unfortunately, this means we can't address every individual's concerns as adequately as the individuals would like. But folks here work very hard to do what we can to make you guys happy.
As I said in response to your other suggestions, we appreciate constructive, specific feedback to help guide us in choosing how to invest our resources.
Regarding your particular suggestion here, please see my post on this topic. We agree 100% that anything that increases understanding is a good thing, and we are doing what we can to better expose knowledge about our products. If you're using the docs, I suggest you use the topic feedback mechanisms and survey (at the bottom of the topic frame area) to provide specific suggestions and especially if you can't find something you're looking for. This will help docs better tune navigation to assist you and others in the future. If you have content to suggest for the community site, I suggest you use our content suggestion form, and we'd love to have knowledgeable folks like yourself contributing their own content here and on that site, so feel free to contribute there.
Finally, I suggest everyone stop at http://es.infragistics.com/gethelp/ to familiarize yourself to the many helps we do provide. We are working to improve them all the time, and again, specific constructive feedback is always appreciated.
Cordially,