It appears that the internet connection fails for NetAdvantage_20131_PlatformInstaller (2013)We are behind a company firewall, so the proxy settings filtering our internet browsing are not local. This seems like a pretty common use case - so I was surprised to see that it didn't work.
Silverlight: An error occurred while downloading Silverlight. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log">C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log</a>.
Silverlight Help: An error occurred while downloading Silverlight Help. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log">C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log</a>.
Silverlight Samples: An error occurred while downloading Silverlight Samples. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log">C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log</a>.
Version Utility: An error occurred while downloading Version Utility. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log">C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log</a>.
Visual Studio Extension: An error occurred while downloading Visual Studio Extension. No URI for this file has been set. Please verify that there is an active internet connection and try again. Further details can be found in the log file at <a href="C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log">C:\Users\willmorr\Documents\Visual Studio 2010\Projects\Infragistics\2013\NetAdvantage_20131_PlatformInstaller\Log Files\IGPlatformInstall.log</a>.
Also, just as a note, when creating this post,the tagging is broken in Chrome browser. It denied me from being able to enter "Silverlight" as a tag.
The install log file contains lots of these, repeated:
09:04:45: Log file initialized at: 5/8/2013 9:04:45 AM09:04:45: Version number of the executable is: 13.1.20131.100709:04:46: Checking proxy settings...09:04:47: Proxy not found on the system!09:05:10: Error has occured while downloading product configuration from server.09:05:10: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 64.14.177.234:80 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception) --- End of inner exception stack trace --- at System.Net.WebClient.DownloadFile(Uri address, String fileName) at System.Net.WebClient.DownloadFile(String address, String fileName) at Infragistics.Wrapper.Interface.Utilities.AutoUpdatesUtility.UpdateRTMDownloadUrls()
Just as a side note, I'm on a Windows 7 box, had previously installed NetAdvantage SL 2011.1, and am trying to upgrade to the newest version 2013.1
Looks like the answer from this post: http://es.infragistics.com/community/forums/p/58581/298022.aspxalso applies to 2013.
Basically the answer is that you need to install the "Complete", "Ultimate" package for the thing to work.Not sure why there are multiple options if some of them don't work.
So for anyone experiencing this, just download the "Complete" package, then later you can choose which items you want to install from that, during the install process.
Hi Will,
I am glad that this issue has been resolved for you. The platform installer of NetAdvantage that you were initially using is made available to allow users to explicitly select products that they are interested in downloading in an à la carte fashion, as not all of the products are necessarily desired for a given developer.
The installer then makes individual requests back to the download server for each item, automated for the user; normally this isn’t an issue and the installer is able to complete this process uninterrupted.
The issue that you experienced occurs occasionally for users downloading to a network that implements a firewall with strict security measures that mistake the installer wrapper’s requests across the network as a security threat, these requests are rejected and the product download(s) fails for the installer.
In this case, downloading the desired complete product(s) which includes both the installer and all of the necessary files directly by using the complete download option is recommended.
If you have any further questions that I may assist you with, please let me know.
Sincerely,Chris KDeveloper Support EngineerInfragistics, Inc.www.infragistics.com/support