One of our customer got this error. (see attachment)
We are not in an environment that is very easy to reproduce but if you can give it a look it would be appreciated.
Regards.
Matt
sorry for the late reply. 10.2.20102.2026 was built on 7/7/2010, and no changes have been made to PieChart3D since then, so the version is not an issue. however, i have not been able to reproduce this problem in my tests. if you have any way of providing steps to reproduce or a sample project, we can troubleshoot the problem.
We are using version 10.2.20102.2026 of UltraWinChart, which I assume is not too old.
I will give a look if the customer server has all sp installed.
Thanks for helping out
i looked over the PieChart3D.Initialize() method and ran a few experiments, and it seems to me that this method is protected from division by zero errors. There is a possibility to divide 360 (double) by 0 (double), but this would result in Infinity, not an exception.
i am looking at the latest source code, so if you are using an older version, i can check the sources for that as well.
if this only happens with one customer, maybe he could try installing the latest service pack for the .NET framework? that's kind of a wild guess, but there's a chance it will resolve the problem.