Hello!I would appreciate for any support.I have an application on WinForms, C#, .Net 4.6 which uses UltraToolbarsManager of Infragistics4.Win.UltraWinToolbars.v12.2, Version=12.2.20122.2010.In the application I add a few shortcuts to call method:SpringRibbonService.AddShortcut(Shortcut.CtrlShiftR, method1)
SpringRibbonService.AddShortcut(Shortcut.CtrlShiftD, method1)
SpringRibbonService.AddShortcut(Shortcut.CtrlShiftA, method2)
Shortcuts CtrlShiftR and CtrlShiftD use the came method call. Last week the shortcut CtrlShiftD just stop working. Shortcut CtrlShiftR continue work properly. If I replace CtrlShiftD with CtrlShiftE, for instance, or any other letter, it works fine. The only CtrlShiftD combination is broken.
Do you have any ideas or explanation why?Thanks in advance, Kate
Hello Kate,
I’m glad that you were able to resolve your issue.
Thank you for choosing Infragistics!
Regards, Ivan Kitanov
Hello.Thanks a lot for your replies. Definitely, the issue was related to external tool Snagit. We found the tool uses this combination for capturing video and checkbox "Allow to override other hotkey assignments" is checked by default. If uncheck or set another letter to be used with Ctrl+Shift, the issue is not here anymore.
I would like to note that version 12.2 is an old version that is out of support scope, since according to our product life cycle – our products have 1 year of product service releases and 3 year of developer support and the currently oldest supported version is 2021.1.
While stating this, we haven’t made any changes to version 12.2, so the issue might not be related to our product.
I have also tried to reproduce it, however on my side everything seems to work as expected and I am not able to reproduce the behavior you are mentioning.
If you can isolate the issue I would take a look at it, however I would like to mention that if it appears to be an issue within our product, it would be fixed for the supported version so you would have to upgrade your project to use the fix.
Looking forward to hearing from you.