Hello,
I'm trying to install a previously purchased license with 'Infragistics Ultimate 2017 Vol. 2 Platform Installer'.
I'm getting this error 'WPF: An error occurred while downloading WPF. No URI for this file has been set. Please verify that there is an active internet connection and try again.'
I am connected to the internet.
The log file shows:
06:46:05: Log file initialized at: 12/29/2018 6:46:05 PM06:46:05: Version number of the executable is: 17.2.20172.2306:46:09: InstallationVersion: 15.9.28307.145 (4222165160493201)06:46:09: InstallationPath: C:\Program Files (x86)\Microsoft Visual Studio\2017\Professional06:46:09: Product: Microsoft.VisualStudio.Product.Professional06:46:09: InstallationVersion: 15.9.28307.145 (4222165160493201)06:46:09: InstallationPath: C:\Program Files (x86)\Microsoft Visual Studio\2017\Professional06:46:09: Product: Microsoft.VisualStudio.Product.Professional06:46:10: Message to added06:46:10: Message to added06:46:10: Message to added06:46:10: Message to added06:46:10: Message to added06:46:10: Message to added06:46:10: Message to added06:46:10: Application mode: FirstInstall06:46:11: serialnum matches expression: 06:46:11: Acceptable prefix found. Will validate the key06:46:34: Message to added06:46:34: Message to added06:46:34: Message to added06:46:34: Message to added06:46:34: Message to added06:46:34: Message to added06:46:34: Message to added06:46:34: Setting up download of Infragistics_WPF_20172.msi06:46:34: Beginning download of Infragistics_WPF_20172.msi06:46:34: Error downloading Infragistics_WPF_20172.msi. Review the log file for details.06:46:34: System.UriFormatException: Invalid URI: The URI is empty. at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind) at System.Uri..ctor(String uriString) at Infragistics.Wrapper.Interface.Utilities.DownloadExecutionManager.downloadWork()
Can someone please help?
Thanks.
Hello Cristina,
Can you please try to disable your antivirus program and run the installation again?
As a workaround, you can download the Complete Bundle for 17.2 from www.infragistics.com under your 17.2 product key. The complete bundle contains the installers for all the Infragistics products, so you can install them offline.
RegardsVasilDevOps Engineer
Hello Vasil,
Please see answers below.
1.Are you behind a proxy? -No2.Is there a firewall or virus protection up that might be preventing our application from downloading files? - My machine has virus protection software installed, this should not interfere with downloading files, I can download any other files.
3.Are you logged in as an administrator on the machine? -Yes.
Thanks,
Cristina.
In order to investigate the issue further, I will need some additional information. Please answer the following questions:1.Are you behind a proxy?2.Is there a firewall or virus protection up that might be preventing our application from downloading files?3.Are you logged in as an administrator on the machine?
The error "System.UriFormatException: Invalid URI: The URI is empty." usually means that something is preventing the connection to our download server, like an antivirus program or a firewall.
Looking forward to hearing back from you.
ThanksVasilDevOps Engineer