I have a support ticket outstanding for nearly 2 weeks - no response has been made at all. When you sell the product you say a response will be made "within five working days" but this is not true.
I have now been "next in queue" on your support line for 40 minutes.
Your support is a joke.
Hello,
I see that your case is currently being handled. I apologize that there was a mix up in the original assignment of your case which caused reassignment. Processes have already been put into action to address this. Please feel free to contact DSManager@infragistics.com if you ever experience a delay or would like to discuss you support experiences. This will allow for immediate response.
Sincerely,
Stephani
Stephani Dowd
Director of Developer Support