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821
How to send your support a grid
posted

Hello Dear

I've a strange problem in my grid and I can't reproduce it with an easy sample. So I would like to export the inmemory state of the grid, so I can import this in a sample and send this sample to you.

- Is there a method on the grid to export all stuff to xml or any persistence form? I found UltraWebGrid.Export(IUltraGridExporter exporter) but no existing implementations of this in your API.

- Or does your Grid support Serialization, so I can use a soapformatter and import this soap in the sampleproject i will send to you?

- Or is there any other way to send you the state of the grid?

 Thanks for your help

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  • 45049
    Verified Answer
    posted

    The best advice I can give is to continue working on creating a sample to reproduce the issue you're encountering.  If you can't reproduce the issue in sample you've got so far, add more of the functionality from your actual application until you do.  Alternately, consider stripping down a copy of your actual application until you've stripped out anything that doesn't affect the issue itself.

    WebGrid is not serializable, nor am I aware of any other approach to capture its current, in-memory state.  A sample project is much more useful for our research even if getting the current in-memory state of the grid were possible, because it allows us more ability to make changes to observe how the results differ.

    Working on the sample might itself reveal a solution to your issue.  I've had a number of issues I was ready to submit to our developers where, after some further isolation, turned out to be caused by the approach I'd used.

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