Hi,
I'm experienced with a problem. There was something like a freeze, the Indigo Studio didn't response and after some minutes (over 10) I had to kill the process. Now it is not working. The splash screen starts but nothing else happens. I've tried to repair, reinstall, uninstall, restart some times but it didn't help. I don't know what happened it has stopped to work. I've searched for any related information in the event log but it does not have anything.
UPDATE: It is now working I deleted every temporary folder but I think maybe there is not any relation between this and the startup failure. Is that possible it needs to connect to somewhere and that service was down?
Please give me some feedback about this strange issue. Is there anybody else who has faced with this kind of issue? :)
Regads, Zsolt Molnar
Hi Zsolt,
Thanks for letting us know. One thing that we've seen happening that we could not reproduce consistently is that after a while of not using Indigo (not sure how much time), it takes some time to start working fluidly again. Like if everything was in 'hibernation mode' and needs some seconds to get back, it could be 10-20 seconds.
I'm not sure if that was what happened to you, but please if you see a similar behavior again, give it a few seconds and let us know how it went.
Regards,
Andres
I am having a similar problem to these. When I launch the indigo,the splash screen starts for a second and it appears a blank screen . No "New Storyboard"...etc. Just a blank screen.
I've tried to repair, reinstall, uninstall, restart some times but it didn't help.
Any suggestions?Thanks!
other info:
Win 7
Hi!
Thanks for contacting us.
This can happen when the request to Indigo.xap from localhost is somehow blocked and never returns. As a consequence, Indigo can't startup.
Please verify that no proxy is set in the internet explorer options. To do it:
1. Open Control Panel window. To open it: click Start and then click Control Panel.
2. In the Control Panel window, click Network and Internet option, and then click Internet Options.
3. Click Connections tab, click Lan settings button and then uncheck the proxy server option.
Please let us know if this work for you.
Best regards,ClaudiaIndigo Studio
Hi, I had already done this and it did not solve the problem, but using the install found in the full tools installer zip file worked.
Thank you!
I’m glad that you were able to run Indigo Studio.
Please let us know if we can be of further assistance.
Best regards,ClaudiaIndigo Studio Team
Have just started trying to use Indigo Studio and can only use it straight after a clean install of the program after which if I try to start the package, all I get is the splash screen and the loading symbol.
What I mean by a clean install is remove the program and all files associated with it include file in 'My Docs'
Still have not been able to reliably get the application to start!
Just installed your latest version and it actual ran three times, in a row. fourth time not so lucky. Each time I just quit the app and restarted.
on the first time did get this
Running on Windows 7 Enterprise x64 Service Pack 1 (6.1.7601.65536)Silverlight (5.1.41212.0)Connection Status: ConnectedSupport Key 044eb13a-3914-41fd-a5b2-e6faaa622a84License Infragistics Ultimate 2016 Vol. 1indigodesigned.com user: <none>2016 Vol. 1 (Dragon.Release_20160418.2 - 7.0.2000.30)
when I closed the non starting app I get the following
Great, this worked and problem solved. Thanks for the quick response!
Hi Louis,
The reason Indigo is not starting is probably that you do not have the latest Silverlight update installed. To check if you have the latest update and install it, please go to this website: https://www.microsoft.com/getsilverlight
Let us know how that goes and if you have any other question
Helena
Indigo Studio Team
Hello, I have the same problem on my Mac running OS X 10.11.6. I cannot get past the start screen on version 2015 or 2016, which I just installed. I had not used Indigo Studio since October, 2015. I need to get going on a previous Indigo project of mine but now I can't get the software to work.
Model Name: MacBook Pro
Model Identifier: MacBookPro11,1
Processor Name: Intel Core i5
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 8 GB
Boot ROM Version: MBP111.0138.B17
SMC Version (system): 2.16f68
Serial Number (system): C02LXBCNFH01
Hardware UUID: FB841375-557B-54C8-B842-18B984B33297
Hi, Christine!
I've just sent you an email from our support email account.
Thanks for your time.
Well, I'm back again. My profile ended up getting corrupted and the support team recreated it for me. Computer is the same configuration as I listed before, just a new profile. I reinstalled Indigo Studio and am back to not being able to get past the start screen. In my LAN settings, I do not have anything checked, and my Silverlight is updated. After attempting to close Indigo when it hangs, I receive the following error
Whether I click Yes or No, I get the following dialog
And this is the complete text of what is in the Details when I click that. If you can assist me, that would be incredibly helpful - thank you!
-Christine