Hi,

 I don't remember exactly what I did when it started to not answering, but as far as I can remember I used it constantly when it happened. So, I think it should be something else, but it has not happened again. I really don't like this kind of issues as a developer, you can not reproduce it, but you know something skeleton could be there.. but anyway maybe some changes in the software will solve it automatically.

 Let's just say it was something what happens very rarely or never, till it does not do it again. :)

 Thanks for your help!

Hi Sara,

Can you try to open this prototype to see if SL was correctly installed: http://indigo.infragistics.com/prototype/EPDCT0Y5

Thanks

Diego

Hi Diego, 

I just got a blank screen...Should I try to reinstall it a third time?

Thanks for your help!

Sara 

Hi Diego -

We (theres around 4 of us) are using Indigo to wireframe a couple of applications, and we love it.  We having Indigo "installed" on a shared readonly drive and are running it from there.  Due to some earlier installation issues (documented in this same thread) we have extracted the exe and config file, put it on a shared readonly network drive and are running it that way.  So far, it appears to work well in this installation configuration.

Except for one thing.  One of our users tried starting up Indigo today, and is having a problem.  The splash screen comes up and goes away normally, and it then appears to be loading the last project loaded.  This process seems to go on forever, using 100% of one of the cores, and eating up memory.  We have let it run for hours (or until it exhausts memory) with no end in sight.

After doing a little bit of investigation, it appears to be related to his user profile (Windows 8, member of a domain).  If I have someone else login with a differnet username on the same machine, opening up the same project from the same place, it works for that person.

So - I was wondering if there is a dir with user specific cache type files/info that I could delete so we could start him out "Fresh" again?

Thanks for any help,

Joe

ps should mention that we are running the latest release from a week or two ago.

Hi Joe,

Is it possible that the user with the problem has access to a different folder structure in the network drive? Indigo scans the project folder looking for screens and storyboards. This implies that having a complex folder structure inside the project folder may cause loading delays.

Regards,

Diego

I have solved my issue. For some reason the Documents folder on my Mac had the permission altered to prevent Admin (me) from writing to it. I have no idea how or when this occured but it was preventing Indigo from writing the files to the Documents folder and so the program couldn't init.

I hope this helps someone...

Cheers,

Robin Leboe

Coast Creative

www.coastcreative.ca

Hi Claudia,

I just recently installed indigo, every time it opens all I see is a blank screen. I followed the suggestions you gave everyone else. I downloaded silverlight. I deleted the root file. And i clicked on your prototype link; it works, but the program on my desktop does not. I've just send you this in an email + the log files. Please help!

Thanks!

LM

Hi Robin,

Could you please run this prototype in Safari http://indigo.infragistics.com/prototype/4RF3V2PU and let us know if you can see it correctly?

Can you please send me the log files (under Logs folder) to cbadell at infragistics.com? Is the OS user an administrator or regular user?

Thanks in advance.
 
Best regards,
Claudia
Indigo Studio Team

I am having this problem as well. Mac 10.7.5. App launches and hangs. Silver late installed (latest version). Help?

Hi Douglas,

Latest Silverlight should not be a problem. Is version 5.1.20125.0, right?

Can you send me the log files (under Logs folder) to drivero at infragistics.com? Is the OS user an administrator or regular user?

Best regards,

Diego