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Unsatisfied with the WPF forum support
posted

Hi,

I'm a developer myself and since we are a small company I also had to deal with the support part of my own development. And believe me I know how hard it is to replicate a bug or to understand what the customer wants from the little information they give you. Therefore I try to be patient and understanding when posting a question to a forum. And I also try to attach sample projects even for very simple problems or questions.

And I've waited three weeks getting angry and anxious while waiting and checking my pending posts before writing this post. At the end I couldn't wait anymore! 

Currently I've five posts waiting for a reply with detailed explanations and attached samples. And four them have been waiting for an answer for a week.

Why does it take you too long to get back at our questions? In fact I don't care about WHY all I want is for you to be much more faster. 

In order to make my posts not disappear I reply to my own posts complaining about why no body answers. And it seldom works. Here is one of the complaining reply I've sent, to one of my posts which hasn't been replied for six days:

"I don't know what I can do more to help you solve the problem. I've prepared the sample, gave the test cases but the feedback is too slow. And sometimes I get the idea that no one is gonna reply unless I complain about it.

You give us one month trial period and it takes at least a week for you to solve or get back to a serious problem. Sorry but this kind of trial period won't make us decide on your behalf :(

Please answer our questions!" 

Finally please figure out a solution to this problem and make our experience with your components much more easier and productive.

Thanks in advance