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Vamsi
20
How to convert a pre-sales query into a sale?
posted

Definitely not the way Infragistics did.

First I called 1-800 number and it went to one gentleman. He will not allow me to complete the question unless I give my CD number. OK Agreed that is his process.

Then I contacted Infragistics Web Live Chat...and this is the conversation. How could I recommend a product if nobody from Infragistics is ready to  hear me? How come a company with whom I interacted since 2003 (I recommended JSuite to another client 5 years back) become so customer unfriendly? Nobody is hearing me

My Chat Script

Please wait while an Infragistics representative enters the chatroom.

Denice has entered the chatroom.

Me: me@mycompany.com

Denice: hello MYNAME

Me: Hi

Denice: How may I assist you?

Me: I have a question regarding Netadvantage JSF

Me: I am an architect for MyCompany and am in the process of recommending JSF component suite for one of my clients

Me: I am evaluating the features of ICEFaces, Apache Tomahawk, Rich Faces and Netadvantage for JSF

Me: Denise are you there?

Denice: I am

Denice: Do you have a specofic question?

Me: Yes

Denice: specific?

Me: Will there be a WebScheduler for JSF like you have for .Net?

Me: Like this one http://es.infragistics.com/dotnet/netadvantage/aspnet/webschedule.aspx#Overview

Denice: As your issue seems to be technical in nature, we would suggest that to receive the best response from Infragistics, please submit the question directly to our Technical Support Staff via our Web Support Form and they will be able to answer your questions.

Denice: To Submit an issue to our Technical Support Staff, please refer to the link provided

Denice: http://devcenter.infragistics.com/SignIn/SignIn.aspx?ReturnUrl=%2fProtected%2fSubmitSupportIssue.Aspx

Me: I am going to recommend a sales decision

Me: Dont you think you can follow-up and get back to me?

Denice: That is not our process

Me: It is a question of the product roadmap with a specific feature request

Denice: May I suggest that you want to know will there be a Web Scheduler for JSF...Our development team cam assist as well as issue you a follow up incident number

Me: Thank you for your time. I dont think it is of much help

Denice: np

Denice has left the chat room.

Denice has left the chat room.

The conversation has finished. If you'd like to see a transcript of this conversation or lodge another chat request, please close this window.

The conversation has finished. If you'd like to see a transcript of this conversation or lodge another chat request, please close this windo

  • 19380
    posted

    Hi Vamsi,

    Sorry about that chat issue, it sounds like something was lost in the conversation for a good hand off.  With regards to the Scheduling components for JSF which are similar to the ASP.NET WebSchedule controls you pointed to, we do not have this on the 2008 roadmap.  I would like to understand better what you need in scheduling controls for JSF.  Do you need Day/Week/Month views or just basic Month views?  What would you be after?  If you have the time and could to email me directly at jasonb@infragistics.com or respond to this thread I would appreciate it.

    Thanks

    Jason