First, let me say that, in general, I'm quite happy with my NetAdvantage products and the responsiveness of the people at Infragistics. Your's were the best controls (for what I wanted anyway) that I could find when I tested a bunch of different UI products.
I've just spent the first 3 (Three) hours of my morning doing nothing but debugging and documenting for Infragistics some additional information regarding a current bug issue that I found and reported in the first place. Discovering and working around this particular bug has taken most of my time for the previous couple of days. Another bug I discovered and reported which is also now in the Infragistic bug Case todo list, took me a couple hours to diagnose and report.
I bill my time at over $100/hour, which I realize is not terribly extravagant as programming goes, but, it still adds up after a coupl'a days... I personally, have a hard time billing my customers for time that was spent on finding, diagnosing, and working around bugs in the software that "I" purchased and use. On the other hand, I suspect Infragistics probably isn't going to pay me my normal billing rate for finding, diagnosing, and reporting thier bugs to them... even tho they probably should.
So I was thinking... Infragistics should start giving us a credit for each legitimate bug we find, diagnose, and report. The credit would go against the purchase of New Products or our next Annual Maintenance Fee, or whatever you call that charge. I don't know what a fair price per bug would be, but I do know that working as one of Infragistics Testing and Quality Control people for FREE after paying over $1,000 to purchase the products in the first place, (while it's a helluva deal for Infragistics) ain't quite right...
$50 bucks per bug? Whad'ya think?
By the way, the "Email me replies to this post" doesn't work for me. I never get emailed the replies. Does it work for anyone else?
Just bumping this conversation up so Infragistics doesn't lose track of it.
I just want to add my vote for this... I have no idea how many bugs I have reported to Infragistics over the years, but most of them have been disruptive. The time I have taken to well document the bug and provide sample code is time I ought to really be spending on adding new features to my application, and is value lost to my company.
I know that there is no way that Infragistics would ever "pay" us for our time helping with bugs, but a small token of appreciation would be nice. Whether it be a credit toward future purchases, credit toward training, or membership in a VIP forum... something.
Time spent documenting and reporting bugs is time spent developing your application, not ours.
By the way, I just upgraded our subscriptions to Ultimate for my team, and I am psyched about what you guys are doing for mobile! I would love to see a navigation control that changes layout based on screen size, so you can use one control for phone, tablet, and PC. A good example of this is the top menu bar on www.microsoft.com.
Later... wow Chrome continues to impress. Whatever they've done to optimise JavaScript is definately working. I have a web app that uses WebTab. On tab #1, there are about 10 controls like text boxes. On tab #2, there's a grid containing 200 rows (not a huge number). On IE7, switching between the tabs is okay but noticeably sluggish. On IE8, it's unusable (about 30 seconds!). On Chrome is screams along - instant tab switching.
I really want to make my web app Chrome compatible but WebListBar doesn't work.
Cheers, Rob.
Completely agree as well - just spent three hours stripping out as much as I can from my web app to reduce it down to a standalone problem.
I can almost guarantee that it's nothing to do with my code as it's the JavaScript executed within the Infragisitic library that's in control. IE8 might have speeded up some JavaScript but it's slowed down the way the WebTab works. I'm guessing it's walking through a lot of controls, setting the visibilty attribute.
Jason, thanks for your reply. I agree with you and I understand your-side problems.
I'm just loose the text typed for this post for an erroneus click on Back button of mouse GRRRRR, so I will be concise.
I my last support request (realy one bug report, but the choiche there is not in New Spport request Form) I spend a LOT of time to convince the "first-line" support engineers (CAS-18727-KJNGHK) that was a bug and not mine! (12 emails and 13 days!!!).
I suggest to create a group of your customers (like Silver-Gold Partener) that help you, and they, to try CPT, do bug reporting and can suggest, better than other, new features/refine.In exchange Infragistics may offer discounts, or free, on it products/services.In this scenario Infragistics will "hire" a lot of high professional developers, with experencie in "real world" software, with quit nothing. In addition an NDA signed from Infragistics and their Gold Partner will open a new way of interactivity with your customer because they will send to you their projects in sources without probems. (now I cannot send you any source code, because we have made a own framework and all applications are based on this framwork)
Another idea is to create an new area on Forums, higly moderated, where we can post/discuss new feature pre-request (i read a comment about similar idea in a blog) or discuss a bug before submit it to your support.
Team working is the right way to the success!
PS: My hope is that Infragistics has not become so big to lose its head, as always happens when companies become too large and the decisions will made only by marketing/CFO.