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744
Renewal query
posted

I've just checked my account and it says I have to call you as "either this subscription is not eligible for online renewal or my quote could not be loaded"

Is there some sort of problem?

Can I still renew through componentsource.com? (I had problems ordering your icons direct, so much so I ended up canceling the order, it involved faxing  proof of ID, the amount being authorised from my card 3 times, etc)

Many thanks,

- Anthony

 

  • 1445
    Verified Answer
    posted

    Hello Anthony:

    I am happy to assist you, and do apologize for any inconvenience you may have experienced with our online renewal system.

    You can absolutely place your order through ComponentSource. To place your order, you will be required to provide them with your product key. If you wish to place your order direct, I will be more than happy to assist you. My direct number is 1-800-231-8588 ext. 112.

    I look forward to hearing from you.

    We value your business and thank you for choosing Infragistics!

    Regards,

    Marie DiPoalo

    Customer Support Supervisor