Hi,One of our client reports a issue where the data in the UltraGrid doesn't show unless the user mouse hover over the grid, or scroll the grid. We have UltraGrid on the tab that displays patients data. The tab also has an option panel and other controls. When the client switch between different patients, the data on the options panel and in the grid is refreshed to show the current patient data. Randomly and intermittently when they switch to a patient, data will be missing from the grid (but the options panel and other controls display correctly). Then if the user hover mouse over the grid and moves the mouse, the data appears, as if the mouse movement cause the UI to render.Client accesses the application through Citrix, they said the issue only happened through citrix. We haven't been able to reproduce the issue in house yet.I've attached screenshot.The UltraGrid Version=13.1.20131.2060Client didn't have this issue with older version of the application which uses much older version of the UltraGrid.Please let me know if you've seen this issue before and if there is any resolution.Thanks,Ying
Hi. Has there been any resolution to this? I am seeing the same issue where the cells do not display till the mouse hovers over them.
Now there is another client reporting the same issue.After much testing and communication with 3rd party product support, we were able to reproduce in house on dev workstation. The issue happens when there is UIA interaction:1. Run Inspect.exe (64bit attached, see detail here):https://msdn.microsoft.com/en-us/library/windows/desktop/dd318521%28v=vs.85%29.aspx2. Run our application, switch patients on the tab and the issue is present. It is random but is fairly easy to reproduce.The issue is present on newer version of the application but not on the old version. Between the 2 versions, we've done uplift to infragistics 13.1I am able to reproduce on 2 tabs, both tabs use UltraGrid. Infragistics4.Win.UltraWinGrid.v13.1, Version=13.1.20131.2060I've attached Inspect.exe zipped.
Thanks,
Ying
Hello,
I am just checking about the progress of this issue. Let me know If you need my further assistance on this issue?
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Hi Hristo,
We've opened an case with Citrix. Thank you for your help with the issue.