We recently received new Win10 PCs and are reinstalling IG WinForms 2016 Volume 2. On two of the three PCs everything went just fine. On the third, we're using the same installer file but it will not accept our license key. It says its invalid and offers to install in trial-mode. In fact it won't accept any of the license keys we have, including the ones used successfully on the other PCs just a few days ago. I searched the forum and came up empty on solutions. Any idea how I resolve this problem?
Thanks in advance... Steve
Hi Steve,
Thank you for posting in our forums!
It is possible if you are copy/pasting the license key that some additional invisible characters may be getting copied. I recommend either typing the license in by hand, or pasting into notepad and re-copying the key from notepad before pasting into the installer.
If that does not help, Windows has a habit of caching invalid keys and requires a full restart of the machine to clear the cache. You can then try re-running the installer with the key.
Please let me know if you still need assistance with this.
These are standalone PCs that aren't connected to the Internet, so we're definitely not cutting-and-pasting. I hand entered the keys and none of them worked. We had just restarted the PC but we can try that again.